A personal accident cover protects the owner driver of the car involved in an accident. In case of hospitalisation or accidental death, this cover will compensate for the financial losses incurred. Hence it is covered within a car insurance policy. Also, government has made it mandatory to have a compulsory personal accident cover of Rs 15 lakh along with car insurance policy.

In this add-on cover, the insurance company gives you a 24*7 assistance if your car breaks down in the middle of the road and you cannot reach the nearest garage. This also covers if you run out of fuel or tyres get punctured or deflated. You need to intimate your insurer about the problem and they will make necessary arrangements like onsite repairs, tyre changes, fuel tank fill ups, battery jump starts or towing facility in case of major damages

No claim bonus is an incentive provided by the insurer in case you do not have any claims made in a policy year. The incentive is in the form of a discount given on the Own Damage component of a comprehensive car insurance policy. This discount can go upto 55% of the OD vaue. However NCB gets forfeited in following cases:

• If there is any claim made
• If there is a break in the insurance period for more than 90 days

You earn a No Claim discount in the year when you don’t make a car insurance claim. This discount accumulates for every claim free year and gets applied on the Own Damage component of your insurance premium at thetime of renewal. However, a single instance of claim wipes out the accumulated discount. Through this add-on you can protect the applicable NCB discount even if you make a claim under your policy. The add on will not only protect your existing NCB but will help you take it to the next slab during renewal even though there was a claim made. This cover can be used for upto 3 claims depending on the insurance company.

The insurance policy is valued at the car’s IDV which decreases every year. In case of a theft or total loss of the car, the compensation paid to the owner is the depreciated value of the car based on the age of the vehicle. This add-on ensures that in such cases the invoice value of the car is paid without factoring in depreciation. This cover might be available for cars up-to the age of 3 years as per the underwriting policy of the insurance company.

During heavy rains, driving your car through flooded roads can lead to engine and transmission box seizures due to water ingression. Repairing such damages can be a very costly affair. This cover will compensate for such damages caused to engine and gearbox due to rain or flood. It also covers damage caused to the engine by leakage of lubricant or coolant due to accidents. The insurer will pay for repair and replacement of all the internal parts and also compensate for the labour costs involved, costs of lubricants or consumables required to undertake the repairs. This cover can be opted for cars up to 3 years of age.

This covers Legal liability to paid drivers /and/or cleaner employed in connection with the operation and/or maintenance of motor vehicle under the Workmen's Compensation Act, Fatal Accidents Act and at Common Law.

You can insure your vehicle accessories under electrical and non- electrical items whose amount is not included in the showroom price of the car but are fitted separately to the vehicle. For that you need to declare the value of such items separately, which will be added to the sum insured over and above the IDV (Insured's Declared Value).

The value of accessories is calculated on the original cost of purchase of the accessory less depreciation for the usage. The depreciation is applied at the same rate as is applied for a vehicle for calculating IDV (Insured's Declared Value).

If the person driving the vehicle has a valid license, the vehicle is insured for all the accidents that occurred due to the hazards specified. To insure the person driving the vehicle, who is not the owner, an additional personal accident cover has to be taken for unnamed passengers. For the owner-driver, the policy compulsorily has a personal accident cover, as per tariff.

In case of vehicles fitted with bi-fuel system such as Petrol/ Diesel and CNG/LPG, permitted by the RTO concerned, the CNG/LPG kit fitted to the vehicle is to be insured separately at an additional premium of 4% on the value of such kit. You need to specifically declare this in the proposal form

Premium is the amount which you pay to the insurance company for the coverage that the insurer is allowing under its car insurance policy. The insurance company covers specific financial risks and for covering your risks you have to pay a premium for the policy on an annual basis. The premium payable on a car depends on:

• Type of vehicle
• Age of vehicle
• City of registration
• Period of coverage (1 year or 3 year bundled cover for new car)
• Add on covers opted
• Any applicable discounts/loadings, as per the underwriting rules of the insurer in case of break in cases

You can pay premium online through one of the various modes of payment offered by insurance companies. Once you have shortlisted a car insurance plan and filled the proposal form, you will be redirected to the payment page of the insurance company. You can then choose to pay through credit or debit cards, net banking, wallets or UPI.

Yes, you would be required to pay premium again. However you can avail the benefit of No Claim Bonus offered by your insurance company. Through this benefit, you can get discount of upto 55% on own damage component of your insurance premium depending on number of claim free years and the insurance company’s policy.

The premium of your car insurance policy depends on the place where the car is registered. If the car is registered in a metropolitan city, the premiums would be higher. Even if you use the car in a non-metro city while the car has the registration number of a metro city, the premium for a metro city would be applicable.

A discount of 50% is available on the own damage premium provided they modify such vehicles for use. The above discount is also available for institutions exclusively engaged in the service of the handicapped.

Yes, as a member of any of the following Automobile Association, a discount is given under the policy. The Associations are:

• Automobile Association of Eastern India
• The United Province Automobile Association
• The Western India Automobile Association
• The Automobile Association of Southern India
• The Automobile Association of Upper India

If the vehicle is fitted with anti-theft devices, which is approved by the Automobile Research Association of India (ARAI), a discount on own damage premium is allowed.

ARAI stands for Automotive Research Association of India. In case you have installed ARAI approved anti-theft device in your vehicle, whose installation is duly certified by the agency, you get a discount of 2.5% on the OD Premium to a maximum of Rs.500.f the handicapped.

In case of a claim, you need to submit a claim form which should be completely filled and signed. Along with the form, the policy document, driving license, police FIR if you have suffered a third party liability or theft of the car, the keys of the car in case of theft claims and your identity proof. Thereafter, the insurance company would process your claim. If you take the vehicle to a networked garage for repairs, a claim estimate report would be prepared and submitted by the insurance company’s surveyor. All repair bills in original should also be submitted to the company for settlement of claims. You can also contact Madhav Insurance Brokers Pvt. Ltd. for your car insurance claims. Madhav Insurance Brokers Pvt. Ltd. helps its customers get their claim settlements at the earliest. Just intimate your claim to Madhav Insurance Brokers Pvt. Ltd. at 1800 267 2626 or by sending a mail to Madhav Insurance Brokers Pvt. Ltd..care@FYNIX.com and Madhav Insurance Brokers Pvt. Ltd. would help guide you with the claim process and the documents that you need to submit.

Generally following procedure adopted by the insurers once the claim form is filled and filed along with the necessary documents.

• The surveyor attends the claim within 24 hours from the time of intimation.
• Take photographs, assess, estimate and inform assessed estimates to the User within the same day of assessment.
• After the completion of the job, the Surveyor carries out re-inspection. The insured then makes payment to the workshop/ garage as per the surveyor's assessed estimation and releases a proof of release document. (The proof of release is an authenticated document signed by the insured to release his vehicle from the garage after it is checked and repaired).
• Lastly, the insured submits the original bill, proof of release and cash receipt (derived from the garage) to the surveyor.
• The surveyor then sends the claim file to the Insurance Company for settlement along with all the documents.
• Insurance company then reimburses the Customer within seven working days from the date of receipt of claim file.

Yes, if you take your vehicle to insurer's authorized garage/workshop for which insurer have agreement for cashless facility, you can avail cashless repair of damages. These garages come under network garages.

Insured will have to bear the following charges:

• The amount of depreciation as per the rate prescribed in case zero depreciation cover is not availed
• Reasonable value of salvage
• Compulsory and voluntary deductions under the policy, if insured have opted for it.

The claim is still valid even after the expiry of the policy date because the event took place during the policy period.

Yes, if claim is filed for any kind of damages during the insured period, at renewal, all the NCB ceases that have been accrued over the years. So it is advisable to always compare the amount of future NCB and claims before filing for any claim.

Deductible is the portion of claim that is not insured under the policy. Voluntary deductible is the amount that you have to compulsorily bear during the event of a claim. For e.g., if your claim amount is 15,000 and the voluntary deductible is 4000, then you have to bear the first 4000 and the claim will be worth 11000. Discount on the premium is given for choosing higher deductible. There is also a compulsory deductible applicable as per the Indian Motor Tariff:

• Private Cars (Not exceeding 1500cc) 500
• Private Cars (Exceeding 1500cc) 1000

The insurance company can deny your claims in various instances. If you make a claim for an excluded coverage, the claim would be denied. If the claim process is not properly followed and you did not submit the required documents, the claim would be denied. Fraudulent claims are always denied by the insurance company. Moreover, if your policy has expired and you did not renew it, any claims made on the policy would be denied if the event occurred after the policy expiry date.